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Appraisal Practice Group Manager in Atlanta, Georgia at Engle Martin & Associates

Date Posted: 11/23/2018

Job Snapshot

Job Description

Engle Martin is a leading national independent loss adjusting and claims management provider. We provide a comprehensive line of service offerings including commercial property, casualty, inland marine/cargo, heavy equipment and large loss adjusting, as well as TPA/claims management and subrogation. 

We are an Equal Opportunity Employer offering competitive pay and benefits and an environment where teamwork, ongoing professional development, continuous improvement, and exceptional service are valued and rewarded.

We currently have an outstanding career opportunity for a Manager to oversee our Appraisal Practice Group within our Speciality Loss Group.  The Appraisal Practice Group (APG) Manager will manage our daily assignments, over-see the work product, serve as the direct liaison with client base, manage internal and external KPIs while developing new business nationally.  The candidate ensures that activities are carried out in a competent, thorough and compliant manner and maintains a current knowledge of relevant industry and organizational concepts, practices, and procedures.

RESPONSIBILITIES

  • Process strong management skills able to interact with Executive leaders, Regional Managers (RM), Regional Property Managers (RPM), Specialty Loss Group, and Sales/Marketing ensuring the viability of the practice group and services therein nationally.
  • Ensure all appraisal and umpire files are handled in accordance with industry Standards and Best Practices, and possess a strong working knowledge of appraisal procedures nationally.
  • Process strong working relationship with RM’s and RPM’s ensuring APG adjusters are equally supported on assignments within caseload, billable hours, reporting compliance.
  • Able to take assignments, work a case load under APG practice standards.
  • Ensure all internal and external Key Performance Indicators (KPIs) are accurate, monitored, and distributed.
  • Responsible for new APG clients; service instructions, and all billing related items.
  • Responsible for reviewing all new APG assignments and assigning out.
  • Able to review final award reports, final billing accuracy.
  • Monitor and address all revenue, WIP and billed, through fiscal year against budget.

Business Development/Marketing

  • Identify and pursue new insurance carrier opportunities and diversification strategies.
  • Able to work with sales staff to develop new business opportunities.
  • Participate and attend insurance industry events representing APG.
  • Participate in meetings as required representing APG, travel required.
  • Serve as APG subject matter expect (SME), internally and externally.
  • Approve new business opportunities, lead on-boarding processes.
  • Liaison with marketing for lead generation, advisement strategies, social media campaigning, direct communications.

Operational Quality Control & Practice Group Development

  • Further develop and train adjusters involved in practice group.
  • Primary client contact on services issues, adverse awards, and/or accolades.
  • Serve as technical resource for File Escalation process.
  • Involved in evaluation and recommendations of future adjuster selections for APG.
  • Evaluate Error & Omission challenges and prepare risk management processes.
  • Work with Claim Support Group (CSG) on audit process and communication protocols for APG.

Job Requirements

QUALIFICATIONS

  • Candidate must possess valid property loss adjusting credentials, including an active and valid adjuster’s license in state of residence.
  • Candidate should possess a minimum of 8 – 10 years' loss adjusting experience, including supervisory and/or management level experience.
  • Candidate should be experienced with appraisal and umpire files/processes, and be in good standing within the Appraisal Practice Group.
  • Position can be based in Georgia, Florida or Texas but we will consider other locations. 

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