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Collections Director in Atlanta, GA at Engle Martin & Associates

Date Posted: 4/18/2018

Job Snapshot

Job Description

Engle Martin is a leading national independent loss adjusting and claims management provider. We provide a comprehensive line of service offerings including commercial property, casualty, inland marine/cargo, heavy equipment and large loss adjusting, as well as TPA/claims management and subrogation. 

We are an Equal Opportunity Employer offering competitive pay and benefits and an environment where teamwork, ongoing professional development, continuous improvement, and exceptional service are valued and rewarded.

We currently have an outstanding career opportunity for a Collections Director.  The Collections Director, a new position for the organization, will be responsible for building and managing a collections function and team, and for policy and process development, assessing delinquency status levels and related actions, and monitoring collection activities for a  ~$100m revenue business.  This position requires a hands-on individual who will excel under pressure and is deadline driven.  A successful candidate in this position will drive change in both the Company’s processes and the processes/actions of its customers.

  • Develop work standards, objectives and design/maintain effective work-flows and operating procedures.
  • Proactively manages a series of projects to improve the efficiency of the revenue to cash cycle.  Works closely with the billing department to effectuate changes designed to maximize collection efficiency.
  • Responsible for creating and leading a collections department, implementing policies, internal process functionality, and creating strategic plans.
  • Provide leadership and direction to a Collection Team, to facilitate collections and mitigate future aging delinquency accounts.
  • Proactively monitor collection activities and develop plans/solutions and processes to reduce late balances.
  • Assess, monitor and analyze Make recommendations to improve the quality of processes and procedures and department results.
  • Establishes and maintains strong working relationships with existing and prospective clients; addresses client needs and directs problem resolution as necessary.
  • Drive productivity and collaboration amongst the collections team.
  • Compile collection/AR aging metrics to measure and track performance of the collection team.  Develops reporting designed to communicate the collection team’s performance to the business.
  • Participate in collection efforts on high priority or high complexity open invoices. Liaise between clients and management to resolve disputes on amounts owed.
  • Review bad debts write-offs prior to management approval, and take corrective actions if necessary.
  • Monitor/analyze delinquent accounts, assess probability of collection and recommend appropriate reserve for doubtful accounts.
  • Coordinate research efforts associated with unapplied payments, overpayments, duplicate payments or short payments, etc.

Job Requirements


  • Eight plus years of progressively responsible, relevant experience
  • Bachelor’s degree in business, finance or other directly related field preferred
  • Superior written and oral communication skills; effective interpersonal skills, including the ability to work cooperatively with team members and clients; values compatible with those of Engle Martin's culture, including compassion, respect, integrity, teamwork, and adherence to standards of ethical behavior and professional conduct


  • Proactive approach to problem solving and interpersonal skills that encourage teamwork
  • Proficiency in Microsoft Office Suite, with particular skill in Excel functions
  • Basic mathematical skills; fundamental finance and accounting skills
  • Prior Management experience
  • Independent judgement/ decision making


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